Clinic Policies

<Appointment Policy>

To provide a calm and personalized experience for every guest, we kindly ask that you review our booking policies.

Deposit Requirement
A deposit is required to secure your appointment.
The deposit will be applied toward your service total.

Cancellation Policy
Deposits are non-refundable if an appointment is canceled within 48 hours of the scheduled time.

Rescheduling
Appointments may be rescheduled up to 24 hours prior to the appointment time.
Requests made within 24 hours may be subject to availability.

No-Show Policy
The following situations are considered a no-show:

• Failure to arrive without notice
  • Arrival more than 15 minutes late
  • Inability to reach the client

In these cases:

• A $50 no-show fee will apply
  • Package clients will have one session deducted

Future bookings may require prepayment.

Late Arrival
Late arrivals will receive treatment within the remaining scheduled time.
Services will conclude at the scheduled end time to respect the next guest.

 

<Refund Policy>

Service Refunds
All completed services are non-refundable.

Package Refunds

• Within 7 days of purchase and no sessions used: full refund available.
  • If partially used: refund will be calculated by deducting used sessions at regular price.

Processing Time
Refunds are processed within 10–14 business days after signing the refund authorization form.

Non-Transferable Fees
Any applicable administrative or processing fees are non-refundable.

 

<Membership & Package Policy>

Validity Period
Memberships and packages are valid for 12 months from the date of purchase.

Unused sessions will expire after the validity period.

Usage
Membership sessions may be used for the services included in the purchased program.

Sharing & Transfers
Packages are non-transferable.
If transfer is approved, a 20% transfer fee will be applied to the remaining balance.

Service Discontinuation
If services are discontinued due to personal reasons, the refund policy will apply.

Communication
All changes, requests, and inquiries must be submitted via phone, text, or Instagram DM.