PRIVACY POLICY

Effective Date: [03/16/2026]
Last Updated: [03/16/2026]

PIUM Skin Clinic (“PIUM,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, book an appointment, communicate with us by phone, text, email, or Instagram DM, purchase services or packages, or otherwise interact with our clinic.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

A. Information You Provide Directly

Name
Phone number
Email address
Instagram handle or other social media contact information
Billing information
Appointment details
Consultation forms and intake information
Service preferences
Messages, questions, and other communications you send to us
Before-and-after photos, if you choose to provide them or consent to them being taken
Any other information you provide in connection with your appointment or services

B. Service-Related Information

To provide safe and appropriate services, we may collect information related to your skin concerns, treatment history, allergies, sensitivities, contraindications, and other information relevant to the services you request.

C. Payment Information

If you make a payment, your payment information may be collected and processed by us and/or our third-party payment processors. [Insert clinic-specific language about whether PIUM stores card details or uses Stripe, Square, Clover, etc.]

D. Website and Device Information

When you visit our website, we may automatically collect certain technical information, such as:

IP address
Browser type
Device type
Operating system
Pages visited
Referring website
Date and time of access
Cookie and similar tracking data

2. How We Use Your Information

We may use your information to:

Schedule, confirm, reschedule, and manage appointments
Provide consultations, treatments, memberships, and packages
Process payments and deposits
Communicate with you about appointments, services, policies, and account matters
Respond to inquiries and customer service requests
Send service-related reminders and follow-up communications
Send promotional or marketing communications where permitted by law or with your consent
Improve our website, client experience, services, and internal operations
Maintain business records
Protect the safety, rights, and property of PIUM, our staff, and our clients
Comply with legal, regulatory, and contractual obligations

3. How We Share Information

We do not share your personal information except as described in this Privacy Policy or as required to operate our business.

We may share information with:

A. Service Providers

We may share information with trusted third-party providers that help us run our business, such as:

Booking and scheduling platforms
Payment processors
Website hosting providers
Email and text communication platforms
Analytics providers
IT and security vendors
Customer relationship management tools

These providers may access information only as needed to perform services for us.

B. Legal or Safety Reasons

We may disclose information if required to do so by law, subpoena, court order, governmental request, or if we believe disclosure is necessary to protect our rights, protect client safety, investigate fraud, or enforce our policies.

C. Business Transfers

If PIUM is involved in a merger, acquisition, sale, or transfer of assets, client information may be transferred as part of that transaction, subject to applicable law.

D. With Your Direction or Consent

We may share information when you ask us to do so or clearly consent, including where you authorize us to share testimonials, photos, or reviews.

4. Photos, Testimonials, and Marketing Content

We may take or receive photographs related to your services for consultation, treatment planning, progress tracking, or internal recordkeeping.

We will not use your identifiable before-and-after photos, testimonials, or similar content for marketing, advertising, website display, social media, or promotional materials without your consent. [If you use a written media consent form, say so here.]

You may withdraw marketing consent for future use by contacting us, though materials already published or distributed may not be fully retractable.

5. Text Messages, Phone Calls, and Instagram DMs

If you contact us by phone, text message, or Instagram DM, we may keep a record of those communications for appointment management, client support, quality control, and business administration.

Please do not send highly sensitive information through text message or social media messaging unless you are comfortable doing so, as those channels may not always be fully secure.

If you provide your phone number, we may send appointment-related text messages, such as confirmations, reminders, follow-ups, and service-related notices. We may also send promotional texts if you have agreed to receive them. You may opt out of marketing texts at any time by following the instructions in the message or contacting us directly.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to:

Keep the website functioning properly
Understand website traffic and usage
Improve performance and user experience
Measure advertising and marketing effectiveness

You may be able to control cookies through your browser settings. Disabling cookies may affect certain website features.

[If you use Google Analytics, Meta Pixel, or similar tools, list them here.]

7. Data Retention

We retain personal information for as long as reasonably necessary to:

Provide services
Maintain appointment and transaction records
Enforce our agreements and policies
Resolve disputes
Meet legal, tax, accounting, insurance, and operational requirements

Retention periods may vary depending on the type of information and the reason it was collected.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, loss, misuse, alteration, or disclosure.

Even so, no method of transmission over the internet or electronic storage system is completely secure, and we cannot guarantee absolute security.

9. Your Choices

You may contact us to:

Update or correct your contact information
Request that we stop sending marketing emails or promotional texts
Ask questions about how your information is used
Request access to or deletion of certain information, where applicable and subject to legal or operational limitations

To make a request, please contact us using the information listed below.

10. Third-Party Websites and Platforms

Our website, Instagram page, or communications may contain links to third-party websites or platforms. We are not responsible for the privacy, security, or content practices of those third parties. We encourage you to review their privacy policies before sharing information with them.

11. Children’s Privacy

Our services and website are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without appropriate consent. If you believe a child has provided personal information to us, please contact us so we can address the issue.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on our website and update the “Last Updated” date above. Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:

PIUM Skin Clinic
ADDRESS: 1026 6th ave rm 402 (inside unit), New York, NY 10018
Phone Number: (917) 782-7580
Email Address: Piumskinclinic@gmail.com

14. Important Compliance Note

If PIUM is a HIPAA-covered provider or business associate, this policy should be paired with a HIPAA-compliant Notice of Privacy Practices and reviewed against the clinic’s actual handling of protected health information and third-party vendors.

A sharper luxury-style title option would be:

PIUM Privacy Policy
Your Trust, Handled with Care.